FAQ

Keyboard Guide

  • What you need to make a keyboard
    • PCB
    • Switches
    • Stabilizers
    • Case
    • Keycaps (We do not offer any at the moment)
    • Cable (We do not offer any at the moment)
  • What you can do to customize your own keyboard

About Us

  • We are mechanical keyboard hobbyist like you from Los Angeles, California since 2015.

Returns

  • Do you accept returns/exchanges?
    • Yes, we do as long as the item is in un-used condition. Please contact us to start the process. Customer required to pay their own return shipping fee.
  • Do you allow refunds for a change of mind?
    • Yes, as long as the package has not been shipped out. But if you have question about our products, please don’t hesitate to contact us.

Shipping

  • To where do you ship?
    • We ship internationally by USPS, UPS, and DHL
  • How long does it take you to process an order before it is dispatched?
    • Usually it takes 2~3 business days to process the order
    • If your order does not ship out within 2~3 business days, usually because we cannot verify the shipping address. Please contact us.
  • Where are your packages shipped from?
    • We ship from San Gabriel, Los Angeles County, California
  • Do you ship packages internationally?
    • Yes, we do.
  • How much does it cost to ship?
    • The shipping fee is calculated real time when you check out.
  • Tracking
    • If you received a shipping confirmation, but there is no tracking number. Please contact us and we can provide you the tracking.
  • How long does it take to receive the package?
    • For USPS First Class Package, it takes 3~5 business days.
    • For USPS Priority Mail Package, it takes 2~3 business days.
    • For USPS First Class International Package, it takes 1~2 weeks.
    • For DHL International Package, it takes 5~7 business days (Not included custom clearance).

Payment methods

  • What payment methods do you accept?
    • We accept VISA, Mastercard, Paypal, ShopPay, and more.

Loyalty points

  • Do you offer loyalty points or reward points, etc.?
    • Not anymore. But hey, if you have some suggestion for us please let us know.
  • Do you offer gift certificates?
    • Yes, we do.

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